Proton e.MAS 5 - Grand Launch FAQ – Proton e.MAS

EVENT DETAILS

1

What is happening on 30th October 2025?

PRO-NET, a fully owned subsidiary of PROTON, will be launching The Proton e.MAS 5, the company’s second model and Malaysia’s most affordable EV.

2

When and where is the event happening?

The Grand Launch of the Proton e.MAS 5 will be held at Sentul Depot, Kuala Lumpur on 30^th October 2025 starting from 3:00PM to 6:00PM.

3

Who will be officiating the event?

The grand launch will be officiated by YBhg. Tan Sri Syed Faisal Albar bin Syed A.R Albar.

4

Is this a private or public event?

The event will be a private session with only invited guests in attendance. However, public can stream the live event through these channels:

TikTok Live

Proton e.MAS Cars (@protonemasofficial)
Proton e.MAS Live Centre (@e.maslive.centre)
Proton e.MAS Products (@protonemasproducts)
Proton e.MAS 5 (@protonemas5)

Facebook Live

Proton e.MAS Cars (@ProtonEMASOfficial)

5

Who will be attending the event?

Estimated 800 guests will be invited includes:

Government Official / Agencies
DRB-HICOM & PROTON Top Management
Geely Key Members
Media Representative
Dealers
Customers & Vendors Partner

6

Where can I watch the live event?

The public can stream the event live on 30th October 2025, from 3:00 PM to 6:00 PM, through the following channels:

TikTok Live

Proton e.MAS Cars’ (@protonemasofficial)
Proton e.MAS Live Centre (@e.maslive.centre)
Proton e.MAS Products (@protonemasproducts)
Proton e.MAS 5 (@protonemas5)

Facebook Live

Proton e.MAS Cars (@ProtonEMASOfficial)

7

Where should guests park at Sentul Depot?

Guests are advised to park at its free parking facilities, which include the main parking lot and three other designated areas around the depot.

8

Will there be any test drive session during the launch?

There is no test drive session during the launch ceremony event.

PRODUCT FAQ

1

What is the Proton e.MAS 5?

The e.MAS 5 is Malaysia’s first affordable all-electric vehicle (EV), designed for everyday urban and outstation use. It combines advanced technology, spacious comfort, and top-tier safety with a stylish, modern design.

2

What is the rationale behind the e.MAS 5 name?

The acronym stands for Electrifying Malaysia with the ‘e’ symbol for EV and MAS as the abbreviation for Malaysia. The number 5 is for the body size of the car so just like our SUV line has PROTON X50, our EV line has PROTON e.MAS 5. It represents PROTON’s commitment to electrify Malaysians’ driving experience. The e.MAS 5 is the second model under the e.MAS brand.

3

Why the GEOME Xingyuan Model was selected to be the second PROTON EV vehicle?

While the PROTON e.MAS 5 is widely compared to the GEELY Xingyuan, both cars are not comparable apple to apple as there has been a vast number of improvements that was made to the e.MAS 5 to improve safety, and also functionality for the local market. For example, we have strengthened the overall body structure of the e.MAS 5, we have increased the corrosion resistance of the car to withstand Malaysia’s harsh weathers, we have also included uniquely Malaysian functions such as the Bahasa Malaysia system that only Proton has to offer.

4

Will e.MAS 5 be a CKD or CBU Unit?

PROTON has the advantage of leveraging Geely technology and economies of scale. Hence, the initial project will be based on CBU. PROTON is currently exploring the CKD and will announce more about it when the time comes.

5

What is e.MAS 5 model category?

The e.MAS 5 is a B-segment Hatchback.

6

How many variants will be available for e.MAS 5?

There are two variants, Premium and Prime.

7

What colours and interior options are offered?

Premium	Exterior	Pink	Cream	White	Grey	Silver
Premium	Interior	White	White	Grey	Grey	Grey
Prime	Exterior	-	-	White	Grey	Silver
Prime	Interior	-	-	Grey	Grey	Grey

8

How many car seats does e.MAS 5 have?

5 seats

9

What is Proton e.MAS 5 seat material?

Proton e.MAS 5 seat material is Leatherette for both variants. More information on the vehicle information and specifications will be revealed during the launch.

10

How many storage compartments does e.MAS 5 have?

The e.MAS 5 has 32 storage compartments. Below are the details:

No	e.MAS 5 Storage Location	Number of Storage
1	Front Trunk	1
2	Glove Box	1
3	Cup Holder	2
4	Centre Console Phone Compartment	1
5	Console Phone Compartment	1
6	Under Console Storage Compartment	1
7	Central Armrest Slot	1
8	Central Armrest Storage Box Compartment	1
9	Central Armrest Rear Storage Compartment	1
10	Driver Side Sunvisor Card Clip	1
11	Front & Rear Door Panel Side Storage Compartment	4
12	Front & Rear Door Panel Bottle Holder & Storage Compartment	8
13	Front Seatback Pocket	2
14	Under-seat Compartment	2
15	Car Boot	3
16	Trunk Hook	2
Total Storage		32

11

What are the e.MAS 5 vehicle specifications?

Model Specifications:

Exterior Size: 4135 mm (Length) x 1805 mm (Width) x 1580 mm (Height)
Wheelbase: 2650 mm
Ground Clearance: 160 mm
Suspension Type: Front McPherson + Rear Multi-link Independent Suspension
Motor: Single Motor (RWD)
Battery Type: CATL LFP

Feature	Prime	Premium
Battery Capacity	30.12 kWh	40.16 kWh
Driving Range (WLTP)	~225 km	~325 km
Motor Power	58 kW	85 kW
Torque	130 Nm	150 Nm
Acceleration (0–50 km/h)	4.4 s	3.9 s
Max Speed	125 km/h	135 km/h
DC Fast Charging (30–80%)	21 min	21 min
AC Charging (10–100%)	4.3 h	5.9 h
Wheel Size	15” Steel	16” Alloy
Powered Tailgate	No	Yes
More information on the vehicle information and specifications will be share closer to the launching date. Follow us on our official social media page, "Proton e.MAS Cars" for Facebook and "@protonemasofficial" for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

12

What are the top features in the e.MAS 5?

10 Exclusive in Class Features*

Crystal Gear Selector
Two-Tone Steering Wheel
28L Underseat Storage Compartment
70L Front Trunk
Hydraulic Frunk Lifter
Powered Tail Gate
Rear Wheel Drive
Integrated Live Charging Map
Voice Command in English & Bahasa Malaysia
Rear Multi-Link Independent Suspension

10 Best in Class Features*

20L Under Console Storage
DC Charging 30-80% in 21 Minutes
100-0km/h in 36.9 Meters Braking Distance
4.95 Meters Turning Radius
Automotive Grade Processor
32 Storage Compartments
11-in-1 Electric Motor
CATL LFP Battery Cell Manufacturer
14.6” FHD Centre Screen Display
185WH/KG Battery Cell Energy Density

* Comparison between Proton e.MAS 5 versus B-Segment Hatchback competitors

13

What will be the Key Product pillars for e.MAS 5?

V.O.L.T.S:

Versatile Technology
Outstanding Design
Luxurious Space
Top-Tier Safety
Superior Drivability

14

What kind of battery technology does it use?

Battery Cell Manufacturer: CATL.
Chemistry: Lithium Iron Phosphate (LFP) — safer, longer cycle life (4,000 cycles at 70% SOH).
Cooling: Liquid-cooled cell-to-pack (CTP) design.
Protection: 3+2 safety layers including high-strength steel bottom guard, protective beams, real-time temperature monitoring, and mica board insulation.

15

Does the e.MAS 5 support fast charging?

Yes. Both variants support DC fast charging from 30% to 80% in about 21 minutes. It also offers AC charging (6.6 kW) from 10% to 100% in 4.3–5.9 hours.

16

Can EV batteries be recycled?

Yes, an EV battery can be recycled, refurbished and repurposed.

17

Why is the e.MAS 5 fitted with a CATL battery and not the AEGIS Short Blade Battery?

During the planning process, we contemplated a few suppliers for our battery including the AEGIS short blade battery but only Contemporary Amperex Technology Co. Limited (CATL) which is currently the world’s largest battery manufacturer, with both its battery sales volume and quality ranking among the top globally was able to meet the demands that we requested. The e.MAS 5 adopts battery cells supplied by CATL, which offer excellent energy density and safety— comparable to the AEGIS short-blade battery. These cells have also been widely validated in the Chinese market, demonstrating outstanding product reliability.

18

What infotainment and connectivity features are included?

14.6” FHD Centre Screen Display
ATLAS Auto OS supporting English & Malay languages and voice commands.
Wired/Wireless Apple CarPlay and Android Auto.
OTA software updates.
Integrated Live Charging Map covering 90% of Malaysia’s charging stations.
Built-in music apps (Spotify, JOOX, Syok) and downloadable apps from the A-Store.

19

How spacious is the e.MAS 5?

Trunk Space: 375L (expandable to 1320L with rear seats folded).
Frunk Space: 70L.
Underseat Storage: 28L.
Door Opening: 65° wide opening angle.
Flat Rear Floor: 0.61 m² in Area

20

What’s unique about e.MAS 5 driving experience?

e.MAS 5 is the only model in its class with rear-wheel drive (RWD) and multi-link rear suspension, providing superior stability, sharper handling, and a smooth ride. The car also has a short braking distance of just 36.9m from 100-0km/h and a tight turning radius of 4.95m for easy maneuverability.

21

What safety systems does it include?

Besides the 6 airbags and high-strength body, the e.MAS 5 offers an intelligent driving assistance with 12 ADAS features such as Adaptive Cruise Control, Forward Collision Warning, Emergency Brake Assist, Lane Departure Warning, Blind Spot Detection, Door Opening Warning, and Rear Cross Traffic Alert. On top of that, the e.MAS 5 is Best-in-class braking distance of just 36.9m from 100 km/h to 0.

22

Does the car have a mobile app?

Yes. The Proton e.MAS app enables remote vehicle control (lock/unlock, climate control), charging management, battery and range monitoring, vehicle location tracking, and an integrated live charging map that allows customers to search, start and pay for their charging at 90% of all Malaysia’s chargers from the comfort of 1 app. Malaysians who own e.MAS cars no longer need to download 12 different charging apps.

23

What is Proton e.MAS 5 suspension type?

Front suspension: MacPherson Independent Struts

Rear Suspension: Multi-link Independent Suspension

24

What is Proton e.MAS 5 wheel drive system?

e.MAS 5 will be Rear Wheel Drive (RWD).

25

What is Proton e.MAS 5 brake disc type?

Front brake: ventilated disc

Rear brake: solid disc.

26

What is Proton e.MAS 5 tire details?

Wheel size: 15" or 16"

Tire type: non runflat tire

Tire size: 205/65 R15 and 205/60 R16

If you wish to have more information on the Proton e.MAS 5, follow us on our social media page, "Proton e.MAS Cars" for Facebook and "@protonemasofficial" for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

27

Is Proton e.MAS 5 equipped with head-up display (HUD) functions?

No, Proton e.MAS 5 does not comes with a head-up display (HUD) for both variance.

28

How many & where are the speaker points for Proton e.MAS 5?

The Proton e.MAS 5 Prime variant is equipped with 4 speakers located at the door panels, while the Premium variant comes with 6 speakers in total, with 4 at the door panels and 2 additional tweeters on the dashboard.

29

How many USB ports are there?

The Proton e.MAS 5 Prime variant is equipped with 2 USB ports (1 Type-A and 1 Type-C at the front), while the Premium variant offers a total of 3 USB ports (1 Type-A and 1 Type-C at the front, plus an additional Type-A at the rear).

30

Is e.MAS 5 comes with a Qi wireless charging (in the car)?

The e.MAS 5 does not comes with a Qi Wireless charging (in the car).

31

Is Proton e.MAS 5 able to change the aircond circulation setting preference?

We have two types: inner loop and outer loop.

32

Does e.MAS 5 have panoramic sunroof & sunshield?

The e.MAS 5 does not come with a panoramic sunroof for both variants.

33

Can I select the AC charging power that best suits my needs?

Yes, you may change the AC charging power from 1.1kW all the way to 6.6kW from the energy centre in your screen by changing the charging amperage from 5A to Maximum.

34

How many sensors does proton e.MAS 5 have?

The Proton e.MAS 5 is equipped with 2 rear facing radar, which also support certain Advanced Driver Assistance System (ADAS) functions such as Rear Cross Traffic Alert (RCTA) and so on. It is also equipped with 3 rear parking sensors, a front facing ADAS Camera and 4 cameras used for the 360 Degree Camera System.

35

How spacious is the boot?

The Proton e.MAS 5 offers a rear boot capacity of 375 litres, and when the rear seats are folded down, the space expands to 1,320 litres to accommodate larger and longer items.

36

What is the top speed of Proton e.MAS 5?

The Proton e.MAS 5 Premium has a top speed of 135 km/h.

37

What is the speed performance of Proton e.MAS 5?

The Proton e.MAS 5 accelerates from 0–50 km/h in 4.4 seconds for the Prime variant, while the Premium variant achieves it in just 3.9 seconds.

38

What is the reaction distance when car stop from (100 - 0km/h)

The Proton e.MAS 5 has a braking distance of 36.9 metres when stopping from 100 km/h to 0 km/h, depending on factors such as road conditions, tyre quality, and brake pad wear.

39

How far ahead is our front camera monitoring?

The front camera monitoring system provides a comprehensive view up to 110 meters ahead of the vehicle. This range allows for early detection of obstacles enhancing safety and situational awareness while driving.

40

How sensitive is our collision mitigation system?

Our collision mitigation system offers three adjustable settings. This allows drivers to customize sensitivity based on their preferences and driving conditions, ensuring optimal responsiveness to potential hazards and enhancing road safety. For more information, please reach out to your preferred Proton e.MAS authorized dealership.

41

Why does Front Collision Warning (FCW) warning keep on alerting when driving?

The Front Collision Warning (FCW) system may continue to alert due to detecting nearby vehicles or obstacles, sudden speed changes, or erratic driving patterns ahead. These warnings aim to enhance safety by keeping the driver informed of potential collisions. If alerts seem excessive, checking the system settings or consulting the vehicle manual may help.

42

What is the distance of front collision warning (FWR) + automated Emergency Braking (AEB)

The max distance is 110 meters

43

What about the features of voice command?

Yes, Proton e.MAS 5 has a smart companion with voice command that comes in Bahasa Malaysia and English, which assists drivers with navigation and command of their vehicle functions, such as winding down windows, open the tailgate, and various hands- free tasks during the drive.

Keep following our social media page, "Proton e.MAS Cars" for Facebook and "@protonemasofficial" for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

44

Does the car support Vehicle-to-Load (V2L)?

Yes. V2L allows users to power external devices directly from the car’s battery — ideal for camping, outdoor activities, or emergency use.

45

When is the cut off the V2L?

The V2L cut off can be set to a minimum of 20%. The vehicle stops supplying power automatically

46

What is V2L maximum power output?

The combined power of all electronics must not exceed the rated power by 3.3kW

47

Is there any potential the V2L will be malfunctioned?

Yes. Your V2L might be due to follows causes: -

The battery level is below 20%
The total power output connected to the exceeding 3.3KW

Hence, please activating the V2L via energy management interface which is at your DHU.

48

Can the car being lock & unlock using the voice control?

No. Due to security concern, such function is not available

49

Do we need to use specific words/command for the voice command?

The Proton e.MAS 5 supports a wide range of voice commands in both English and Bahasa Malaysia.

To activate the voice command function, simply say “Hi e.MAS”. Once the VR (Voice Recognition) system is enabled, you may give a supported command such as:

“Open the window”
“Turn on the radio”
“Play music on Spotify”
“Navigate to [destination]”

Please note that the voice command language will follow the language setting of the car’s system.

50

How many driving modes does Proton e.MAS 5 have?

Proton e.MAS 5 has 3 modes which are eco, comfort and sport mode.

51

Does e.MAS 5 has automated lane change warning (LCW)?

Yes. If a vehicle is detected to be approaching in the lane that we are attempting to enter, the car will give audible and visible warnings to inform the driver of a potential collision.

52

How many regenerative level Proton e.MAS 5 have?

Proton e.MAS 5 comes with 4 levels of regenerative system which are (low, medium high & AUTO)

53

Does e.MAS 5 have Emergency Brake Assist (EBA)? What is EBA and how it works?

Yes. Proton e.MAS 5 has this function. EBA is the system that will help drivers to force the brake to stop the car to mitigate speed and avoid collision.

54

Does e.MAS 5 have Automated Emergency Braking (AEB)? What is Automated Emergency Braking (AEB)? How AEB works?

Yes, Proton e.MAS 5 has AEB as part of its ADAS features. Automated Emergency Braking (AEB) helps prevent accidents by automatically applying the brakes if the car is about to crash and the driver doesn't react in time. It uses sensors like cameras and radar to detect obstacles, measure their distance, and slow or stop the car to avoid or reduce the impact.

55

Who is the e.MAS 5 designed for?

The e.MAS 5 is targeted to the next-generation young career starters who are making their way in life. They have just let university and finding their way in the world. These under 30 year-olds are techsavvy executives who appreciates tech integration in a space they call their own. The e.MAS 5 is also targeted at young families who wants the space, comfort and safety that life demands. They are parents, 30 to 40 year-olds who have children. They will appreciate the low-running cost and zero-emission drive that the e.MAS 5 offers.

56

Why would PROTON think this car will meet Malaysian requirement?

e.MAS 5 style is uniquely tailored for the Malaysian market, boasting the latest technological

advancements in its segment and a rich ecosystem adapted specifically for local needs.

e.MAS 5 is comprised of five key product pillars – Safety, Intelligence, Technology, Drivability & Spaciousness. The car is developed based on the GMA platform, which has high-tech features like a 11-in-1 electric drive system, a CATL LFP battery, One-Box Intelligent Integrated Braking System, etc.

LAUNCH & SALES POLICY FAQ

2

What is the launch package Policy for the e.MAS?

In conjunction with the launch of the e.MAS 5, customers will enjoy the exclusive 5 Power Pack Package worth RM8,000, which includes the following benefits:

Power Xchange Program – Eligible upon de-registration of a non-roadworthy vehicle worth RM2,000 (limited time offer until 31 December 2025)
Power Home – complimentary 7kW Home Charger worth RM1,500
Power Online – 5-years unlimited internet data worth RM1,800
Power Trade-in– Trade-in rebate worth RM1,000 from CARSOME (limited time offer until 31 January 2026)
Power Financing – 5-years loan at 1.98% interest from Proton Commerce (limited time offer until 31 January 2026)

The Terms and Conditions for the Power Pack Package are as follows:-

Customer will only be entitled for the package once the car is successfully registered.
The Power Xchange Program is open to vehicles that are 15 years or older, or those that are damaged, beyond repair, or unable to meet national inspection standards.For a limited time only, offer ends 31 December 2025. PROTON reserves the right to determine the eligibility of each vehicle under this program.
The Power Trade-In Package is available for vehicles traded in through CARSOME between 1 October 2025 and 31 January 2026. A RM1,000 trade-in bonus by CARSOME is offered for selected PROTON (X & S Series, Saga, Exora, Persona, Iriz) and other models from selected brands. Unlisted models remain eligible for a RM500 bonus. CARSOME reserves the right to determine vehicle eligibility and valuation at its discretion.
Power Financing is limited time offer until end of January 2026.
The complimentary 7kW Home Charger comes with a 2-year warranty. The warranty will only be valid if the wallbox installation is carried out by an authorised Proton e.MAS installer.
The Power Pack offer is available for a limited time only. Specifications, colours and/or features of the vehicle(s) shown may vary from the actual models. Terms and conditions apply.

3

What is the duration of the launch package, and are there any limitations?

The duration of each offer under the launch package may vary depending on the specific item. However, there is no limitation on the number of packages available to customers during the campaign period.

4

What is the warranty package policy for the e.MAS 5?

Proton e.MAS 5 includes three types of warranties:

High-Voltage Warranty (which includes the power battery, driving motor, and driving motor controller): 8 years or 160,000 km, whichever comes first.
Vehicle Warranty: 6 years with unlimited mileage.
Limited Warranty (Electrical & Undercarriage items): depends on the items.

For more details, visit your preferred Proton e.MAS authorized service center.

5

How much is the booking fees for e.MAS 5?

The Booking fee for e.MAS 5 is only RM99, which you can make through your preferred Proton e.MAS Dealership. Please reach out to Proton e.MAS sales advisor at your preferred Authorized Dealer for more information and assistance.

6

What is the Early Bird Package for the e.MAS 5?

Customers can book the e.MAS 5 for only RM99 and get:

A limited-edition e.MAS 5 Touch 'n Go NFC card preloaded with RM100
Additional RM500 rebate of your booking fee

This offer is valid for the first 5,000 customers who successfully register their e.MAS 5.*

*Terms and conditions apply.

7

What are the Terms and Condition for the e.MAS 5 Early Bird Package?

The Terms and Conditions to qualify for the booking offer are as follows:

Customers must place their booking through an authorized Proton e.MAS dealership.
Customers who booked the e.MAS 5 prior to 4th October 2025 will also be entitled to the Open Booking Offer.
Fleet customers are also eligible for the offer.
There is no limit to the number of bookings per customer.
Customers will only entitled for the offers after the car is successfully registered.
The offer is limited to the first 5,000 customers only.
If the customer wished to cancel the booking, they can liaise directly with the dealer, contact your dealer for assistance.

More information about Proton e.MAS deals will be published in our social media and Proton e.MAS App.

9

When can I start booking?

The official booking for the e.MAS 5 started on 4^th October 2025. Bookings can be made through the Proton e.MAS Dealership directly.

10

How & where to do vehicle booking? How many types of booking platform? Online/Offline?

There is only one (1) official booking channel, which is through Proton e.MAS dealerships. Customers can book the car directly with any authorized Proton e.MAS Dealership.

If you encounter any difficulties, please reach out to our sales advisor, or you may call our Proton e.MAS Center (PeC) at 1300 88 8877 for assistance. Dealer info can be found on the Proton e.MAS App and website emas.proton.com.

11

Where can I check the status of my booking after making the payment?

Customers can check their booking status through the e.MAS App under the “Order” section in Profile. To access this, please download the e.MAS App from the App Store (iOS) or Google Play Store (Android) and sign up using the same mobile number used during the booking process.

Customers also can check the status with the dealer. If you encounter any difficulties, kindly contact our sales advisor, or call the Proton e.MAS Center (PeC) at 1300 88 8877 for assistance. Dealer information can also be found in the e.MAS App or on our official website at emas.proton.com.

12

What is the payment method for the booking?

You may use cash, credit or debit card and online banking for the payment.

13

Once the booking is done, how long is the waiting period to get the car?

New vehicle delivery is subject to first booking, first served, and stock readiness. The first batch of delivery is expected to be delivered from November 2025 subject to booking date, colour, variant and loan approval. However, please refer to the sales advisor at your preferred authorized dealer for the vehicle update. Proton e.MAS dealership information can be found on the Proton e.MAS App and website, emas.proton.com.

Follow us on our social media page, "Proton e.MAS Cars" for Facebook and "@protonemasofficial" for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

14

Do you have Corporate / Fleet Sales?

Yes, PRO-NET Corporate Mobility Programme (PCMP). Please reach out to your preferred Sales Advisor for more information and assistance.

15

What are the terms and conditions required for Corporate / Fleet purchase?

The Terms and Conditions to qualify for PRO-NET Corporate Mobility Programme (PCMP) are as follows:

Company must be registered for ≥ 6 months to qualify for PRO-NET Corporate Mobility Programme (PCMP).
Customer to provide Company Registration Forms issued by Suruhanjaya Syarikat Malaysia (SSM).
No forms required for State Governments / Ministries / Statutory Bodies & local councils.
Customer will require to complete the PRO-NET Corporate Mobility Programme (PCMP) Registration form, signed, affix company stamp on the signing page and return a softcopy with the company forms to PRO-NET.
The signatory for PCMP must be the Business Owner, Company Director, Chief Executive Officer, Managing Director, Head of Human Resources or c-suites of the company.
Car must be registered under company / business owners / directors as per names of directors/shareholders on the company forms.

More information about Proton e.MAS deals will be published in our social media and Proton e.MAS App.

Alternatively, you may reach out to our sales advisor at your preferred Proton e.MAS Authorized Dealer for more information. You will be informed and guided accordingly. Please register your Interest with us by visiting our Proton e.MAS website, emas.proton.com.

16

What are the available financing options for the e.MAS 5?

All major financial institutions will be offering financing option for e.MAS 5. However, Proton Commerce offers 5-year loan at 1.98% interest (limited-time offer until end of January 2026).

17

Are there any special launch interest rates or financing promotions?

Proton Commerce will be offering 5-year loan at 1.98% interest (limited-time offer until end of January 2026).

18

Is there a trade-in programme available at the e.MAS 5 launch?

Yes, there is a trade-in programme available at the e.MAS 5 launch. RM1,000 worth of trade-in subsidy from Carsome will be given during the launch (limited-time offer until end of January 2026).

19

Can I trade in a vehicle that is still under loan financing?

Yes, you may trade-in your vehicle while it is still under loan financing.

20

Is booking fees is refundable? How to do the booking cancellation / Refund?

Yes. The booking is 100% refundable. Customers can liaise directly with the dealer, contact your dealer for assistance.

The refund is made within 45 days. It will be refunded to you using the same payment method you used during the purchase. You may check the status in the order list inside the ‘Proton e.MAS’ App or through the dealer directly.

21

How can I know that my booking is successful?

Customers can check directly with dealers or you may view your booking status via App by clicking at the profile icon – go to orders – Click ‘Vehicle’ to view your booking status.

Your booking is considered successful if the status changes to ‘Payment Successful’.

22

Will test drive units be made available at Proton e.MAS outlets? When can I view, and test drive the car?

Test drive units for the Proton e.MAS 5 will be made November onwards at authorized Proton e.MAS dealerships after the vehicle's launch.

For assistance with viewing arrangements or additional information, we recommend reaching out to the sales advisor nearest to your location. Alternatively, you can book your slot via the Proton e.MAS App or contact the Proton e.MAS Centre (PeC) at 1300 88 8877 for booking assistance. Dealer information is accessible through the Proton e.MAS App or on our website at emas.proton.com.

Keep following the Proton e.MAS social media page or our website, emas.proton.com, for more information and the latest update about Proton e.MAS 5

23

How to book for test drive?

To schedule your test drive, please visit your preferred Proton e.MAS Dealership.

24

How long will it take to get the test drive appointment confirmation?

Please refer to the sales advisor at your preferred authorized dealer for the appointment assistance.

25

Can I test drive this on the highway?

Test drive routes may vary depending on the dealer’s location. For more information, reach out to your preferred sales advisor, and they will provide you with all the details you need.

26

Can non-Malaysian citizens purchase the vehicle? What are the documents needed for the non-citizen?

Yes. Your passport is required as an identification document. You may reach any Proton e.MAS authorized dealer for purchasing information. Our authorized dealers can be found on the Proton e.MAS App and website emas.proton.com

27

How fast will I get my refund? Will I get a 100% refund? May I know what platform will I receive the refund? Transfer/cash/cheque?

The refund will be made within 45 days from the date the refund request is submitted. You’ll receive a full refund through the same payment method used for the purchase. For online request, you may check the status in the ‘Proton e.MAS’ app or contact the dealer if you booked via offline bookings.

28

Is there any possibility that my refund will be held?

It may persist due to incomplete documentation. Please refer to your preferred e.MAS authorized dealer for assistance.

29

When should I follow up about my refund status?

You may follow up with your sales advisor after 45 days from the date of your request. You may check the status in the ‘Proton e.MAS’ app or contact the dealer if you booked through dealers.

30

Can I change the refund bank details? Any procedure/ documents needed for bank details changes?

A refund will be processed as per the details provided during the booking. It will be refunded to you using the same payment method you used during the purchase – check with their dealer

31

How can I be notified on the refund status?

You may check the refund status in the ‘Proton e.MAS’ app or contact the respective dealer.

32

Can I make payment using FPX or non-card transaction?

Yes, FPX and non-card transactions are accepted.

33

Why do I need to give the front page of the bank statement for refund?

What are the documents needed for FPX or non-card transaction or any refund issue process?

For FPX and non-card transactions, we need the first page of the bank statement for refund processing. This is required to verify the details provided on the first page as an official reference. The refund process period will only begin once this step is completed.

The details needed for the FPX or non-card transaction or any refund issue are as follows:

Customer Name
Contact Number
Dealer Name
Reason for cancellation
Refund amount
Booking platform (Apps or direct dealer)

Payment method (FPX, cash, card payment, online payment, mobile payment): Documentation needed: proof of payment. front page of the bank statement

* The refund will be made within 45 days from the date the refund request is successfully submitted. It will be refunded to you via the same payment method used for the purchase.

34

Can I change the vehicle variant?

Yes. For more information, please refer to your preferred Proton e.MAS authorized dealer. Dealer info can be found on the Proton e.MAS App and website emas.proton.com.

35

Can I request for special plat number?

Yes. You may purchase your desired number from the JPJ E-Bid platform. You may also refer to your preferred Proton e.MAS authorized dealer for assistance. Our dealer information can be found in the Proton e.MAS App and website, emas.proton.com.

36

May I know the process of changing the plat number? May I know how I can change the model/variant? May I know what documents are needed for variant change?

Please refer to your preferred Proton e.MAS sales advisor for assistance. You will be guided accordingly. Our authorized dealer information can be found in the Proton e.MAS App and website, emas.proton.com.

37

May I know if I can change the vehicle color? Can I change vehicle model/variant?

Yes. However, it is subject to vehicle stock availability. Please refer to your preferred Proton e.MAS authorized dealer for assistance. Our authorized dealer information can be found in the Proton e.MAS App and website, emas.proton.com.

38

How much is the price to change the color/variant?

The vehicle price should follow the official price listed during the launch. Please refer to your preferred Proton e.MAS authorized dealer for assistance. Our authorized dealer information can be found in the Proton e.MAS App and website, emas.proton.com.

39

May I know how I can be notified on the vehicle change request status?

Please refer to your preferred Proton e.MAS authorized dealer for assistance. Our authorized dealer information can be found in the Proton e.MAS App and website, emas.proton.com.

CHARGING FAQ

1

Is home charger included with the e.MAS 5?

A 7kW Home Charger is included with the e.MAS 5. More information on the Proton e.MAS home charging solution can be found in our Proton e.MAS app soon. Proton e.MAS app is a one-stop solution for home charging that could equip you with all the information you need. Keep following our social media page, "Proton e.MAS Cars" for Facebook and "@protonemasofficial" for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

2

What are the home charger types that Proton e.MAS offers?

How can I know which type is suitable to be installed in my home?

The Proton e.MAS offers two options for home charging power which are 7kW and 22kW. The type of charger you can install depends on your home’s electrical capacity. Our technical team will perform an assessment to determine the most suitable charger type and phase for your setup.

3

Why doesn’t the Proton e.MAS offer an 11kW charger when the e.MAS 7 supports charging power of up to 11kW?

We offer a 22kW charger option instead 11kW charger because the charging current is capped at 16 amperes for 11kW charger, when the home supply is only single phase, charging power will be limited to 3.7kW at 16A.

A 22kW charger is recommended since an 11kW charger cannot provide the full 7kW output in a single-phase home, which could result in longer charging times for the vehicle.

For reference:

4

How long do I need to charge at home?

The actual charging power could be limited to a lower rate depending on the electric supply capacity of the premise. For Proton e.MAS 7, the estimated range for 10%–80% SOC is around 8 hours for 7kW charging power and 6 hours for an 11kW charging power. For Proton e.MAS 5, the estimated range for 10%–80% SOC is around 5 hours for 7kW charging power.

Our professional team will advise you on the suitable charging power depending on your available power supply during the home check. Rest assured that charging speed is not that crucial at home since usually the Proton e.MAS can be charged overnight and you just need to replenish your daily usage instead of needing a full charge every day.

5

What options do I have if I am living in an apartment or condo?

To combat charging limitations at high-rise residential buildings, PRO-NET has collaborated with 5 Charge Point Operators to address charging limitations in high-rise residential areas. For more information, please refer to the press releases:

PRO-NET & EVC Launch Condominium EV Charging Infrastructure Programme – Proton e.MAS PRO-NET Partners with Leading CPOs to Expand EV Charging Access in Condominiums Nationwide

6

How many public charging stations are available right now in Malaysia?

There are about 4,000 public charging points available in Malaysia, with around 30% of those being DC fast chargers. Traveling towards the northern, southern, and East Coast of Malaysia is now possible with the strategic availability of DC chargers along major highways and larger cities

7

How much is the cost to charge an EV (Home Charging & Public Charging)?
Will charging an EV at home raise my electricity bills?
How to estimate the impact of home electricity bills?
Will the charging cost rate be different if I charge at random charging station?
How do I pay for EV charging?

When charging at home, you will be paying the electricity bill. The increase of the electricity bill will depend on your monthly travel distance and existing tariff category of the electricity bill. Even at the highest residential electricity tariff, you will still save around 30-40% of the petrol cost of an equivalent sized car. Electricity bills are paid once a month while fuel expenditure is spread out, which is why you could notice a significant jump in your electricity bill when adopting EV.

For public charging, the cost will vary depending on location, service provider and charging output. On average, the charging cost is comparable to RON95 when travelling the same distance. Payment for public charging can be made on mobile app or credit card terminal depending on the service provider at the charging station.

8

Who is the charging partner for PRO-NET?

Jomcharge, chargEV, Gentari, ChargeSini, Carput Zap, DC Handal, Shell Recharge, REXharge, Charge+, Charge n Go

9

How many charging points has been integrated with Proton e.MAS App?

PRO-NET has integrated more than 90% of public charging points in Malaysia

10

How do I preserve my battery life?

Below is the optimum condition for battery lifespan:

Reduce overall charging cycle count
Keep SOC level between 20-80%
Avoid deep cycle usage for the battery (avoid charge until 100% then drain until below 10% repeatedly)
Use AC charger more
if you plan to leave your vehicle unused for an extended period, it’s optimal to keep the battery level around 50%. Avoid it being fully charged or fully depleted for a prolonged period

11

Do all EV use the same charger?

Most of the EVs in Malaysia are using the standard charging port. For AC charging, the standard adopted in Malaysia is Type 2.

For DC charging, most EVs in Malaysia is using CCS-2 but CHAdeMO connector is still being used by some charging stations and EVs in Malaysia.

12

How much is the home charger package/price?

Full charger package will be announced during the launch. But for e.MAS 7, we are offered a complimentary 7kW charger and upgrade option of 22kW with an additional price of RM 1,888 (RP RM 2,888). For single-phase installation, the price will be starting from RM 1,388, and for three-phase installation, it will be starting from RM 1,688, excluding any additional scope.

The Proton e.MAS home charging package varies based on the charging phase and location. For detailed information about the package and pricing, please refer to the Proton e.MAS app, a comprehensive one-stop solution for all your home charging needs. The app provides everything you need to make an informed decision.

If you face any difficulties, please reach out to your preferred Proton e.MAS dealership. Alternatively, you may call our Proton e.MAS Centre at 1300 88 8877 for assistance.

13

Can I just purchase the home charger hardware?

Can the e.MAS 5 home charger be installed by other parties?

Can I just use Proton e.MAS authorized installer for the home charger installation?

The charger package for Proton e.MAS 5 will be announced during launch.

For hardware purchases, please contact your dealer directly. However, for Installation requests, it must be made through the Proton e.MAS App for a smooth and efficient process.

You may choose to install the home charger separately. However, to maintain the warranty coverage, the Proton e.MAS Home Charger must be installed by a PRO-NET approved installer. Using an unapproved installer will void the warranty on your home charger.

Keep following our social media page, “Proton e.MAS Cars” for Facebook and “@protonemasofficial” for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

14

How long is the warranty period? What are the installation terms & conditions? What is the home charger policy?

The hardware and installation service are covered by a 2-year warranty. This warranty only valid if the installation done by Proton e.MAS authorized installer.

Keep following our social media page, “Proton e.MAS Cars” for Facebook and “@protonemasofficial” for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

15

Where can I collect my Home Charger?

The Proton e.MAS 7 includes a complimentary Proton e.MAS Home Charger, which can be redeemed through your authorized Proton e.MAS dealer. Launch package for e.MAS 5 will be announced during the launch. If you prefer to use a Proton e.MAS authorized installer, simply schedule an assessment and installation appointment via the Proton e.MAS app for a seamless experience.

16

How to purchase the home charger?

For hardware purchases, please contact your dealer directly. However, for Installation requests, it must be made through the Proton e.MAS App. Proton e.MAS app is a one-stop solution for home charging that could equip you with all the information you need.

Keep following our social media page, “Proton e.MAS Cars” for Facebook and “@protonemasofficial” for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

17

How long will it take to receive the home charger?

The installation timeline varies by region. In Peninsular Malaysia, installation typically takes 1–3 days after the installation fee and hardware payment are completed and paid to the installer. The installer will propose an installation date once the assessment is done and payment is verified. If there are any changes to the scheduled installation, the installer will inform you.

Expected installation times after payment to installer:

Peninsular Malaysia: 1–3 days
Sabah (Kota Kinabalu): 1–3 days
Sabah (Other areas): 1–2 weeks
Sarawak (Kuching): 1–3 days
Sarawak (Other areas): 1–2 weeks
W.P. Labuan: 1–2 weeks

*

18

What is the process to install the Home Charger?

There are Five (5) stages to the purchase process.

Assessment order: Once a customer has made a vehicle booking, the customer could request a home assessment via the Proton e.MAS app.
Technical assessment visit: to ensure the location can support the Home Charger before installation
Approval and payment: a proposal and quote will be provided. After approval and payment, the installation date is set.
Hardware: Customer must have completed vehicle registration and redeemed the home charger from their corresponding dealer prior to installation
Installation: The installation shall be performed at the same address stated on the assessment form.

19

How to make public charging payment using Apps? What is the public charging step?

Use the charging map function in Hello smart or Proton e.MAS app.

Click on the charging station pin on the app, select the correct connector, add your payment card details, and press start charging. There is comprehensive video on smart Malaysia YouTube channel on how to use the Hello smart app to charge at public chargers

20

What is the payment method for public charging? Besides credit or debit card, is there any payment method for the payment? How to pay using charging credit?

At the moment, customers can only pay using debit or credit card for public charging.

21

Can system accept all type of credit card: Visa, Mastercard, American Express and Discover?

The user can select online payment option for Hello smart and Proton e.MAS app to start charging. The app will prompt user to add the card info if it has not been added before. Before each charging session, the app will initiate a pre-authorization process with the payment card where a certain amount will be charged temporarily. Our app accepts all cards which are available in Razer payment gateway system.

22

Is there any estimated time frame for the refund of RM100 deposit back to the customer? How? Any documentation required for the refund of RM100?

Similar to petrol pump pre-authorization, the amount will be released back to user's account automatically without requiring any action by the users. The period for this is not determined by PRO-NET and depends on both payment gateway and user card's banking system.

23

Why after charging end, the status in the Apps stated, ‘pending for settlement’?

Even though the user has pressed stop charging, the session has not ended until the charger has sent the charging record back to the system. Sometimes the record will only be sent from the charger to the system after the cable has been unplugged. This is due to the system is designed to capture the idle time which could result in an idle fee if applicable.

24

Why do I keep being charged even though I have stopped charging using App? What is the refund process for the extra charging charge? How long will it take for me to get my refund? Where the money will be reimbursed?

As there are more EVs on the road now, charging service providers are gradually implementing fees for the time the charger is occupied even when the car is not charging.

Please remove your car immediately after charging ends to allow for other users to use the charger and to avoid being charged for hogging the charger.

There will be no refund for this as the charger is considered still in use even when it is not charging, and it can't be used by another user.

AFTERSALES FAQ

1

May I get the assurance of the repair?

Rest assured that the vehicle will be inspected by a Certified Technician who is knowledgeable about handling an EV. In addition, your vehicle will be thoroughly inspected according to global standards.

2

Does Proton e.MAS provide a special insurance package for the car?

How to purchase the insurance?

Yes, we offer a special insurance package for the car under Proton e.MAS Care. For more information and to purchase the insurance, please visit any of our authorized dealers.

3

What is Proton e.MAS panel insurance?

Proton e.MAS provides an exclusive insurance package for Proton e.MAS vehicle owners with comprehensive coverage. We’ve partnered with 6 Conventional and Takaful insurance providers to give you more options. The package is called e.MAS Care.

No.	Type	Panel Insurer
1	Conventional	Allianz General Insurance Company (Malaysia) Berhad
2		Berjaya Sompo Insurance Berhad
3		Liberty General Insurance Berhad
4		Zurich General Insurance Malaysia Berhad
5	Takaful	Etiqa General Takaful Berhad
6	Takaful	Zurich General Takaful Malaysia Berhad

You may reach out to our sales advisor at your preferred Proton e.MAS Authorized Dealer for more information and assistance. – double check with aftersales

4

What are the e.MAS Care coverage?

The following are the exclusive benefits of the e.MAS Care Package. For detail information, you may reach out to our sales advisor at your preferred Proton e.MAS Authorized Dealer.

Betterment Waiver: Coverage for vehicles up to 10 years.

• Agreed Value: 100% payout as per insured value up to vehicle age 10 years.

• All Drivers: Covers all drivers without additional fees.

• Excess Waiver: No excess or loading on claims for up to 10 years.

• Personal Accident Coverage: RM 20,000 per person, up to a maximum of 5 pax, including the driver and passengers.

• Key Care Cover: Compensation of up to RM 1,200 for loss or damage of car key due to actual or attempted theft, robbery or house break-in.

• Flood Relief: Coverage up to RM 2,000 for flood-related damages.

• Window Snatch Theft: Coverage up to RM 2,000 for theft through vehicle windows.

• Complimentary Accident/Breakdown Towing: Unlimited mileage and events for towing services.

• Complimentary Towing to Nearest Charging Station: Unlimited mileage and event for towing services.

• Car Replacement Allowance: Loss of use up to 20 days (RM 200 per day)

• Fast Claims Approval: Expedited claims up to RM 30,000, processed immediately.

• Home Charger and Charging Cable Coverage: Protection of up to RM 5,000 for accidental damage or theft of home chargers and charging cables

5

Does insurance cost more for EV?

The EV is different compared to an internal combustion engine (ICE) car. The price would be higher, depending on the type of coverage needed.

The coverage aspects that could increase costs are as follows:

Battery Replacement: Coverage for battery damage or failure can be expensive due to the high cost of EV batteries.
Comprehensive Coverage: Protection against theft, natural disasters, and accidental damage can cost more for EVs due to their higher value.
Collision Coverage: Repairs after an accident are pricier for EVs due to specialized parts and tools required. Liability Coverage: Since EVs are often faster in acceleration, they might carry slightly higher liability risks, impacting premiums.
Technology and Software Coverage: Modern EVs come with complex software systems that need protection from issues like cyberattacks, adding to the insurance cost.

6

Will I receive a free service voucher if I purchase the vehicle?

If yes, how many free services are included, and are they still available?

The vehicle purchase promotion will be announced during the launch. Additional details or promotion will be keep updated through our social media platform page. Alternatively, you may refer to Proton e.MAS authorized dealers regarding any promotion offer.

Keep following our social media page, "Proton e.MAS Cars" for Facebook and "@protonemasofficial" for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

7

When is the service/maintenance schedule?

The service and maintenance schedule are set at every 12 months or 20,000 km, whichever comes first. To ensure your vehicle’s best performance from the start, an initial maintenance is required at 3 months or 5,000 km, whichever comes first, from the date of registration.

8

Why is it EV not free maintenance?

Although electric vehicles (EVs) do have lower maintenance costs overall compared to traditional internal combustion engine (ICE) vehicles, they are not entirely maintenance-free. Even though you'll save on things like oil changes and engine repairs, the regular service must be upkeep, especially on safety items, to meet the required standards.

Do reach out to our service center closest to you for more information and latest update pertaining to this matter.

9

Do EV requires special maintenance?

No, maintaining EV cars will be much easier than maintaining conventional ICE cars. Any abnormality will be notified in the IHU and Proton e.MAS App.

10

How much is the service / maintenance cost?

The service / maintenance cost of e.MAS 5 will be announced during the launch.

Stay tuned and keep following our social media page, "Proton e.MAS Cars" for Facebook and "@protonemasofficial" for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

12

Which part/area/level of modification that would affect the vehicle warranty?

Any extreme modifications that do not comply with the original specifications of the vehicle may void the warranty. To maintain full warranty coverage, we strongly recommend using only approved parts and following the manufacturer’s guidelines.

13

How long is the tire warranty?

The tire warranty is valid for 3 months or 5,000 km, whichever comes first, and applies to both commercial and non-commercial vehicle registrations. The warranty is provided directly by the tire manufacturer and does not cover damage caused by road hazards, misuse, or normal wear and tear.

14

Can I send my vehicle for servicing/ repairing at different dealers?

Yes, and it is recommended to use authorized Proton e.MAS service centers to maintain warranty coverage. You may find the latest dealer listings in our website https://emas.proton.com and our eMAS App.

15

How many types of warranty do Proton e.MAS have?

Proton e.MAS 5 includes three types of warranties:

High-Voltage Warranty (which includes the power battery, driving motor, and driving motor controller): 8 years or 160,000 km, whichever comes first.
Vehicle Warranty: 6 years with unlimited mileage.
Limited Warranty (Electrical & Undercarriage items): depends on the items.

For more details, visit your preferred Proton e.MA authorized service center. For reference only:

Limited Warranty Details have Three categories which are:

1 year/20,000 km: Covers the 12V battery.

3 months/5,000 km: Covers tires, brake pads, A/C filter, remote battery, lamp bulb, wiper blade, fuse and relay (excluding integrated control unit)

* Specified warranty policy is only for personal purpose, for commercial vehicle you can reach out to our dealerships for details.

16

What is corrosion protection warranty all about? How long is the corrosion protection period? What is the Term & condition of this warranty coverage?

The corrosion protection warranty covers the vehicle body if perforation occurs due to manufacturing defects or material faults. For the e.MAS 5, this warranty is valid for up to 36 months or 60,000 km, whichever comes first.

The coverage applies exclusively to corrosion originating from the inside and moving outward on the vehicle's body panels. It does not cover areas untreated with anti-corrosion protection, such as external painted surfaces, scratches, chrome or metal-plated trims, mechanical components, or cavities filled with foam or insulating materials.

For a complete understanding of the warranty terms and conditions, please refer to the user manual available on the Proton e.MAS app.

Stay connected and follow us on social media for updates and the latest news:

Facebook: Proton e.MAS Cars
Instagram and TikTok: @protonemasofficial

18

How long is the vehicle warranty / manufacturer warranty?

The vehicle warranty for Proton e.MAS 5 is 6 years with unlimited mileage.

* Specified warranty policy is only for personal purpose, for commercial vehicle you can reach out to our dealerships for details.

19

How long is the high voltage battery warranty period?

The high voltage warranty for Proton e.MAS 5 is 8 years or 160,000 km, whichever comes first.

* Specified warranty policy is only for personal purpose, for commercial vehicle you can reach out to our dealerships for details.

20

How about high voltage core components warranty?

The high-voltage core components of the Proton e.MAS 5 are covered by an 8-year/160,000 km warranty, which includes the power battery, driving motor, and driving motor controller. For further details, please contact your preferred Proton e.MAS authorized dealer. Dealer information is available on the Proton e.MAS app or website at emas.proton.com.

Keep following our social media page, "Proton e.MAS Cars" for Facebook and "@protonemasofficial" for Instagram and TikTok to stay updated on the latest news and developments from Proton e.MAS.

21

How many types of battery are there in my car? What is the 12V & HV battery?

There are 2 main types of battery in the car which are 12V vehicle battery & high voltage battery.

22

How much are the parts prices? is it more expensive compared to ICE?

Proton is committed to delivering the most competitive ownership cost. Through cost optimization and data-driven research, our users enjoy significantly lower costs than comparable ICE vehicles, while we also lead among EVs in the same class.

23

Is Proton e.MAS technical team well trained and knowledgeable in handling EV?

Yes, the Proton e.MAS technical team has undergone EV technical courses. They are well trained and knowledgeable about handling EVs.

24

Since the Proton e.MAS 5 is CBU unit, do we have sufficient parts?

Yes, we analyze market demand and usage patterns and adopt multi-channel supply methods to ensure spare parts availability.

26

Are EV better for environment?

Yes, of course. EVs are a better choice for the environment, especially when supported by renewable energy and advancements in sustainable manufacturing.

27

Can the vehicle pass through the flood?

e.MAS 5 are generally safer and more resilient than ICE vehicles when dealing with water up to a certain depth due to their sealed components. However, it would not be advisable to pass through a flood situation. Your warranty would be nullified if your components were affected due to the flood situation.

28

Can I drive and charge the EV in the rain?

Yes, of course. The EV is safe to drive and charge in rainy conditions. The charging port and the product are equipped with safety procedures. However, you are not advisable to charge during heavy rain

29

Do EV have engines?

No, EV cars have motors replacing the conventional internal combustion engine

30

Do EV have transmission?

Yes, EVs do have transmission. However, the transmission differs from conventional vehicles. Most electric vehicles use a single-speed transmission, whereas petrol vehicles use a multi-speed transmission.

31

Do electric car breakdown more?

No, EV cars seldom breakdown as they use new technology and fewer mechanical parts

32

Will this EV charging easily burn?

No, EV charging would not catch fire as both the vehicle and charging equipment are designed and operate in accordance with safety procedures. As long as the charging equipment is installed according to safety standards with cut-off breakers in place, the risk of electrical fire due to any short circuit during charging could be minimized.

33

Does Proton e.MAS 5 come with accessories?

e.MAS 5 accessories will announced during the launch.

Stay connected and follow us on social media for updates and the latest news:

Facebook: Proton e.MAS Cars
Instagram and TikTok: @protonemasofficial

34

Can external parts/accessories be fitted to the e.MAS 5? And does it affect the warranty terms & conditions? Which part/area/level of modification that would affect the vehicle warranty?

Yes, you may. However, it may affect your vehicle warranty or other warranties that relate to the accessories fitted. It is advisable to always refer to a Proton e.MAS authorized dealer for servicing, repairs, or any accessory fitting required. Failing which, the warranty for the vehicle would be nullified.

35

What factors influence the range of an electric vehicle's battery?

The batteries range is generally dependent on several factors, such as driving pattern, driving mode usage, and use conditions such as weather conditions, air conditioning, and accessory power consumption.

36

How does my driving style affect the range of my electric car? What factors influence the range of an electric car?

Many studies and analyses have been done and proven that driving styles have an impact on the energy consumption of the vehicle, whether conventional or electric.

The electrical driving range is generally dependent on several factors, such as driving pattern, driving mode usage, and use conditions such as weather conditions, air conditioning, and accessory power consumption.

37

What do I have to consider if my electric car is left standing still or parked for a longer period of time?

To achieve the longest service life of the high-voltage battery, the state of charge (SOC) must be maintained at a sufficient level, which is between 50% - 80%. The high voltage battery may deplete and be damaged if the vehicle is left unused for a long time.

Please check your battery status and, if possible, make arrangements for your vehicle's monitoring if you must be away for a long time. You may also refer to the vehicle's manual for specific recommendations.

38

When is the recommended time to charge the EVs?

It is recommended to carry out a full charge immediately after the vehicle delivery. On the one hand, it is to ensure that the vehicle battery performs at its best in subsequent use, and on the other hand, this can calibrate the remaining power of the vehicle. It is recommended that the power battery be fully charged at least once a week or fully charged in time according to the full charge reminder, which will help ensure that the vehicle accurately displays the remaining power.

39

What is the battery level that should remain before being sent to the service center?

We don't have a prerequisite on the battery SOC for workshop visits. However, we recommend a battery SOC between 40% and 60% to ensure smooth operation on our end.

40

What should I do if my car got some issue? Any issue

There are several platforms that you could use which are:

1st: you may reach your preferred Proton e.MAS Authorised Dealership. Dealer information can be found on the website or Proton e.MAS App.

2nd: you may call Proton e.MAS Centre (PeC) at 1300 88 8877 for assistance or you may write your concern to us via email at e.mascentre@pronet.my .

41

How long will the service take?

The service duration will be according to your service interval. The average for the 1st and 2^nd services would be around 1.5 hours, and your 3rd and 4th services could be around 2 hours. For more details, you may refer to Proton e.MAS authorized dealers.

42

How to do appointment booking?

Customers may book the service appointment through these channels:-

Reach out to an Authorized Proton e.MAS Dealerships
Proton e.MAS App

43

Do you have pickup & delivery service?

Pickup and delivery services are subject to availability at each outlet. We recommend contacting your preferred authorized Proton e.MAS outlet to arrange for this service.

44

Can I request for courtesy car when my car in service centre?

Currently, courtesy cars are only provided for vehicles undergoing repair more than 3 days.

Terms & Condition

Courtesy cars will be provided only if the repair duration exceeds three (3) days.
The courtesy car will be supplied by the dealer.

For more details, you may refer to Proton e.MAS authorized dealers.

45

Can we jump start EV?

Yes. However, it's advisable to jump from EV to EV only due to the current from the electric vehicle is more stable compared to ICE car. We kindly recommend that you refer to the instructions in the Owner's Manual and seek assistance from an authorized Proton e.MAS technician to ensure a smooth process and prevent any potential

inconvenience. Alternatively, please reach out to your preferred dealer for assistance or roadside assistance.

46

How many Body & Paint centre for e.MAS?

Proton e.MAS Network is expanding quickly. As of September 2025, we currently have 10 Authorized Body and Paint Dealers across Malaysia. We urged customers to check our website for any new BP dealers emerging in the future. –

List of Proton e.MAS Body & Paint

No	Dealers Name	Proton e.MAS Name
1	Ngu Motor	Proton e.MAS Sibu - Ngu Motor
2	Fook Loi Eurocar	Proton e.MAS Kota Kinabalu - Fook Loi Eurocar
3	Promas EV	Proton e.MAS Tampoi - Promas EV
4	Igreen Premium	Proton e.MAS Setapak - Igreen Premium
5	NHL Auto Tech	Proton e.MAS Melaka - NHL Auto Tech
6	AG Autoworld (EV)	Proton e.MAS Plentong - AG Autoworld (EV)
7	MBf EV Auto	Proton e.MAS Jalan Tun Razak - MBf EV Auto
8	Eleganz Lifestyle Jelutong	Proton e.MAS Jelutong - Eleganz Lifestyle
9	HK Electra	Proton e.MAS Kuantan - HK Electra
10	GB Auto	Proton e.MAS Ipoh - GB Auto

NETWORK FAQ

1

Where are the locations of e.MAS dealership?

Our dealerships are strategically located across Malaysia to ensure convenient access for our customers. The brand is available and represented in all states nationwide except for Perlis.

2

How many outlets does e.MAS 5 have in Malaysia?

How many dealers will be on board by the end of this year 2025?

How many dealers are already on board and start operation?

Proton e.MAS 5 currently has 45 operating dealerships across Malaysia.
50 dealerships will be ready and start operations by the end of the year 2025.
The following are the breakdowns for the 42 dealerships:
- Total 3S outlet: 33
- Total 1S outlet: 12
The following are the breakdowns by region:
Southern region
- Total dealership: 9
Northern region
- Total dealership: 7
East Coast
- Total dealership: 3
East Malaysia
- Total dealership: 6
Central region (KL/Selangor)
- Total dealership: 20

No	Company Name	Proton e.MAS Name	Address
Able Mobility	Proton e.MAS Cheras - Able Mobility	Lot 4523, Jalan Cheras, Taman Sri Bahtera,
AG Autoworld (EV)	Proton e.MAS Plentong - AG Autoworld (EV)	8, Jalan Mutiara 4, Taman Perindustrian Plentong, Masai
AJG Mobility	Proton e.MAS Seri Kembangan - AJG Mobility	Lot 58674, Persiaran Puncak Jalil, Mukim Petaling, Bandar Putra Permai,
AJG Mobility	Proton e.MAS Puchong - AJG Mobility	No. 1, Jalan Kenari 1, Off, Jalan Puchong, Bandar Puchong Jaya
Cahaya Technology	Proton e.MAS Segambut - Cahaya Technology	No. 39 , Jalan 2/57b, Jalan Segambut Tengah
CS Prima Auto	Proton e.MAS Juru - CS Prima Auto	1809A, Jalan Perusahaan, Bukit Tengah,
Dimensi World	Proton e.MAS Klang, Kapar - Dimensi World	77, Jalan Kapar, Kawasan 18, 41300 Klang, Selangor.
Eleganz Lifestyle	Proton e.MAS Jelutong - Eleganz Lifestyle	169, Jalan Jelutong,
Eleganz Lifestyle (PG)	Proton e.MAS Butterworth - Eleganz Lifestyle (PG)	Lot 10068, Seksyen 1, Bandar Butterworth, Daerah Seberang Perai Utara
EON	Proton e.MAS Glenmarie - EON	EON Head Office Complex, No. 2 Persiaran Kerjaya, Taman Perindustrian Glenmarie Seksyen U1
EON	Proton e.MAS Damansara - EON	2806, Jalan Damansara, Kampung Sungai Penchala
Fook Loi Eurocar	Proton e.MAS Kota Kinabalu - Fook Loi Eurocar	Lot 3, Jalan Cenderakasih, Off Jalan Lintas, 88450 Kota Kinabalu, Sabah
GB Auto	Proton e.MAS Ipoh - GB Auto	Lot 77, Jalan Kuala Kangsar, Kampung Tembok,
Gerak Elektron	Proton e.MAS Ipoh - Gerak Elektron	No. 59, Jalan Raja Permaisuri Bainun (Jalan Kampar),
Ghee Hua Co.	Proton e.MAS Kuching - Ghee Hua Co.	Lot 131, Jalan Abell
Harapan Maju Sabah	Proton e.MAS Kota Kinabalu - Harapan Maju Sabah	Imago KK Times Square, Phase 2, Off Coastal Highway
HK Electra	Proton e.MAS Kuantan - HK Electra	Lot 6, Jalan Indera Mahkota 3/1,
Igreen Premium	Proton e.MAS Setapak - Igreen Premium	Lot 5237, Light Industrial Area Batu 4, Jalan Genting Kelang,
Indahsari NEV	Proton e.MAS Kuala Terengganu - Indahsari NEV	4149 – 4154 Jalan Kamaruddin
Jawira	Proton e.MAS Balakong - Jawira	No. 2 & 3, Jalan Taming 1, Taman Taming Jaya
Jewel Sonic	Proton e.MAS Putrajaya - Jewel Sonic	Showroom: G-218 & G-219, IOI City Mall Service Centre: Lot 2AT-8, Ground Floor, City, IOI City Mall, Lbh IRC, Ioi Resort, 62502 City, Putrajaya
JM Otomobil (EV)	Proton e.MAS Kota Bharu - JM Otomobil (EV)	Showroom: Jalan Sultan Yahya Petra, Bandar Kota Bharu, Service Centre : PT 764, Jalan Raja Perempuan Zainab 2, Kg Demit Kubang Kerian, 16150 Kota Bharu Kelantan
KKT New Energy	Proton e.MAS Seremban - KKT New Energy	52 & 53, Jalan MPK 6, Kepayang Square
Mayang Holdings	Proton e.MAS Muar - Mayang Holdings	Lot 2044, Batu 2 1/2, Jalan Bakri
MBf EV Auto	Proton e.MAS Jalan Tun Razak - MBf EV Auto	No. 1, Jalan Langgak Golf, off Jalan Tun Razak
Melinau EV	Proton e.MAS Kuching - Melinau EV	Lot-G-069As, G-069Bs, G-070s, G-071As, VivaCity Megamall, Jalan Wan Alwi
Mercu Usaha Automobile	Proton e.MAS Sungai Petani - Mercu Usaha Automobile	No. 1, Jalan Batu Lintang, Off, Lot 3268, Jalan Lencongan Barat, Kampung Charok Kelubi,
Ngu Motor	Proton e.MAS Sibu - Ngu Motor	Lrg 25 B4 Lot 3475, Jalan Ulu Oya, Pekan Sibu
NHL Auto Tech	Proton e.MAS Melaka - NHL Auto Tech	Jalan IKS MJ2, Taman Malim Jaya
Pantai Bharu Autohaus	Proton e.MAS Rawang - Pantai Bharu Autohaus	PT 4384, Persiaran Anggun, Taman Anggun,
Peringgit Max Auto	Proton e.MAS Jln Klang Lama - Peringgit Max Auto	Lot 261, Batu 3 ½, Jalan Kelang Lama
Proauto Drive (EV)	Proton e.MAS Kajang - Proauto Drive (EV)	Lot 4165, Jalan Besar, Bandar Sungai Long, 43000 Kajang, Selangor
Promas EV	Proton e.MAS Tampoi - Promas EV	58, Jalan Tampoi, Taman Tampoi
Rahmat Jutamas (Alor Setar)	Proton e.MAS Alor Setar - Rahmat Jutamas (Alor Setar)	No 299 , Kawasan Perusahaan Mergong 2
Regal Motors Ev	Proton e.MAS Petaling Jaya - Regal Motors EV	7B, Jalan Bersatu 13/4 Section 13,
SG Car	Proton e.MAS Shah Alam - SG Car	Lot G 33, Ground Floor, Pusat Komersial, IDCC Shah Alam, Jalan Pahat L 15/L, Section 15
Supernau Motors Trading	Proton e.MAS Bintulu - Supernau Motors Trading	Lot 4445, 4448, 4449 Pier 99 Commercial Centre, Lebuhraya Abang Galau, 97000 Bintulu, Sarawak
Wheelcorp EV	Proton e.MAS Setia Alam - Wheelcorp EV	1, Jalan Setia Murni U13/AH, Seksyen U13, Setia Alam, 40170 Shah Alam, Selangor
Regal Motors EV	Proton e.MAS Desa Park City, Kepong- Regal Motors EV	B-G-16, Ground Floor, Plaza Arkadia, No. 3, Jalan Intisari, Desa Parkcity, 52200 Kuala Lumpur
Igreen Premium	Proton e.MAS Klang, Bandar Botanic – Igreen Premium	No.81, Jalan Mahogani 5, Bandar Botanic, 41200 Klang, Selangor
Xtream Auto	Proton e.MAS Kota Syahbandar – XTream Auto	No A-S9-G & A-S10-G, The Green Business Park, Jalan KSB 11A, Kondominium Kota Syahbandar, 75200, Melaka
LHM Evolve	Proton e.MAS Nilai – LHM Evolve	Lot 26844 Jalan BBN 5/4A Taman Desa Jasmin, 71800 Nilai Negeri Sembilan
PKT AutoPro	Proton e.MAS Rimbayu - PKT AutoPro	Showroom: GF(W)-05-01-E, Quayside Mall Rimbayu, Gamuda Kemuning, 25.7, Persiaran Freesia, TwentyFive.7, 42500 Telok Panglima Garang, Selangor Service: B1-09, Quayside Mall Rimbayu, Gamuda Kemuning, 25.7, Persiaran Freesia, TwentyFive.7, 42500 Telok Panglima Garang, Selangor
Promas EV	Proton e.MAS Batu Pahat - Promas EV	G40 & G43A, G Floor Batu Pahat Mall, No. 325, Jln Kluang, 83000 Batu Pahat, Johor.
AG Autoworld EV	Proton e.MAS Iskandar Puteri - AG Autoworld EV	Pusat Komersial Sunway Marketplace, Persiaran Medini 5, Sunway City, 79250, Iskandar Puteri Johor

3

How many services center?

Total service center: 33

4

Can I have e.MAS outlet contact number?

Can I have e.MAS outlet address?

Dealer contact information can be found on the Proton e.MAS app, website (emas.proton.com) and on our social media platform.

5

When is the outlet operational hour?

Day	Sales	After Sales
Monday - Friday	8:30am – 7:00pm	8:30am – 5:00pm
Saturday	8:30am – 7:00pm	8:30am – 1:00pm
Sunday	10:00am 5:00pm	Closed

Date	30^th October 2025
Subject	Proton e.MAS 5 Grand launch