FAQ - e.MAS 7 New Variant Launch (AI WhatsApp)

Proton e.MAS 7 New Variant Launch

EVENT LAUNCH DETAILS
1	Question: What is happening on 2nd July 2025?
	Answer: PRO-NET will be launching a new variant of the Proton e.MAS 7, which will highlight on the new features, updated colour and future-forward connectivity.
2	Question: When and where is the event happening?
	Answer: The new variant of the Proton e.MAS 7 will be officially launched on 2 July 2025, right at the Proton e.MAS showroom in IOI City Mall starting from 3:00PM until 6:00PM. This dealership is newly launched and operated by Jewel Sonic Sdn Bhd.
3	Question: Who is hosting the event?
	Answer: The launch is organized by PRO-NET, in collaboration with Jewel Sonic Sdn Bhd, the authorised dealership partner.
4	Question: Is this a public or private event?
	Answer: This is a private, invitation-only event for selected guests, including internal management and media partners.
5	Question: Who will be attending the event?
	Answer: Estimated 100 guests will be invited includes: PRO-NET Management Automotive and EV Media Tech & Lifestyle Media Dealer representatives and selected partners
6	Question: Will guests be able to test drive the Proton e.MAS 7 new variant?
	Answer: Yes, test drives will be available exclusively for media guests during the launch event. A total of 10 units will be allocated for media test drive sessions These sessions are pre-arranged and scheduled in time slots Other invited guests will be able to explore the display units and speak with product experts on-site, but test drives will not be available for non-media attendees
7	Question: Where are the car display areas located?
	Answer: The Proton e.MAS 7 will be showcased across multiple display zones: Inside the Proton e.MAS IOI City Mall showroom Two units at the Proton pop-up booth (outdoor) One unit at the Proton e.MAS Delivery Bay area One unit displayed at the OPPO pop-up booth, as part of a cross-brand collaboration

8	Question: Where should guests park?
	Answer: Guests are advised to use IOI City Mall’s general parking area. From there, signage and event crew will direct you to the Proton e.MAS showroom.

9	Question: Is valet parking available?
	Answer: While valet parking is normally available at IOI City Mall, please note that on 2nd July 2025, the valet area will be fully occupied by Proton e.MAS 7 test drive units for media sessions. We advise all guests to park in the mall’s general parking areas.
PRODUCT FEATURES
1	Question: What is the new variant of the Proton e.MAS 7 that’s being launched?
	Answer: The new variant introduces a brand-new colour (Obsidian Black), and a Limited Edition for the white interior (Pink & Green exterior only). • For Obsidian Black – available for both Premium & Prime variances (Interior is dark one) • For white interior – only available for Premium Pink & Premium Green, total 500 units.
2	Question: Will Apple CarPlay work on all e.MAS 7 variants?
	Answer: Yes. Every e.MAS 7 will support both wired and wireless Apple CarPlay.
3	Question: What’s new about the low-speed EV warning sound?
	Answer: Users can now turn the sound on or off, pick from two new sound profiles, and the system will remember your last-used setting for a more personalised experience. The low-speed EV warning sound will be automatically enabled each time the vehicle starts, we value customer and pedestrian safety. However, your selected sound option will be remembered and does not need to be reselected each time.
4	Question: How many colours are available for the e.MAS 7 now?
	Answer: The Proton e.MAS 7 is now available in six vibrant exterior colours, giving customers more ways to express their style. These include Lithium White, Turquoise Green, Slate Grey, Platinum Silver, Quartz Rose, and the latest addition to the lineup which is Obsidian Black.
5	Question: What inspired the addition of Obsidian Black?
	Answer: Obsidian Black was introduced in response to customer demand for a more timeless and refined colour option. It is sleek, bold, and premium, perfect for drivers who want a classic look. With the e.MAS 7 now more than half a year in the market, fresh product updates like this are essential to sustain interest and boost visibility. At the same time, PRO-NET is stepping up efforts to maintain strong sales momentum by enhancing sales strategies.
6	Question: What is the Limited Edition and how limited is it?
	Answer: The Limited Edition of the e.MAS 7 Premium features a stylish white interior, available exclusively in two eye-catching exterior colours like Quartz Rose and Turquoise Green. It’s designed for drivers who want something unique and refined. This edition is limited to just 250 units per colour, with a total of 500 units available.
7	Question: Will Obsidian Black be part of the Limited Edition?
	Answer: No, the Limited Edition is exclusive to Quartz Rose and Turquoise Green. Obsidian Black is available for both variants, premium and prime.
8	Question: How do I install the update?
	Answer: It’s easy, you can download and install the update straight from your car’s infotainment screen. Just make sure you’re parked and connected to the internet.
9	Question: Can I choose not to install the update?
	Answer: You can, but we strongly recommend installing it to get the latest features, security improvements, and performance upgrades.
10	Question: What is CarPlay?
	Answer: Apple CarPlay allows you to safely and smartly use many iPhone functions while driving — such as navigation, calls, messaging, and music playback.

11	Question: When will Android Auto be supported?
	Answer: According to the current development and testing roadmap, Android Auto is expected to roll out at the end of 2025. Follow our official social channels for updates.
12	Question: Why are some online users already using Android Auto?
	Answer: We are aware of this. Some users have obtained Android Auto via unauthorized methods, which pose risks in software stability and safety. Additionally, unofficial updates may void your warranty. We strongly advise against such actions.
COMMON OTA QUESTIONS
1	Question: What is an OTA (Over-the-Air) update?
	Answer: OTA is the wireless downloading and installation of new vehicle software via cloud servers. It includes: SOTA: Software Over-The-Air FOTA: Firmware Over-The-Air Car manufacturers use OTA to push new features, improvements, and performance upgrades.

2	Question: How do I check if an OTA is available for my car?
	Answer: On the car screen: Menu bar → My Vehicle → Update to Latest Version You’ll also receive a pop-up if conditions are met when powering off (all doors, bonnet, and tailgate must be closed).
3	Question: Can I update in a basement or without network?
	Answer: No, OTA needs a stable internet connection. The system checks the signal before updating.
4	Question: What if the car battery dies during download/update?
	Answer: Ensure battery SOC is above 30% before starting. If the download is interrupted, it will resume when the car restarts. Updates are not recommended to proceed below 30% SOC.
5	Question: Can I drive the car during the update?
	Answer: No, during installation the car is inoperable (cannot drive, unlock, or power up). Make sure the car is parked in a safe, connected area, and locked with all windows and sunroof closed.
6	Question: Can I schedule the OTA update?
	Answer: Yes, you can schedule an update within 24 hours using the “Set Update Time” option.
7	Question: What are the safety tips during OTA update?
	Answer: Ensure windows/sunroof are closed and the car is locked. Do not leave children or pets inside the car. Do not interact with the vehicle. During the update, the remote unlock function will not work. Park in a good network area.
8	Question: Will the download continue if I leave the car locked?
	Answer: No, the download will pause. It will resume when the car starts again.
9	Question: Do I need to monitor the whole update process?
	Answer: No, after the 2-minute countdown on-screen, you may lock the car and leave. You’ll get a notification upon your next use.
10	Question: How long does the update take?
	Answer: 30–60 minutes, depending on your car’s configuration.
11	Question: How will I know if the update succeeded?
	Answer: You’ll see a success notification on the next vehicle start-up.

12	Question: How do I check my current software version?
	Answer: Menu bar → My Vehicle → Update to Latest Version.
13	Question: I don’t like the new version. Can I revert to the previous version?
	Answer: Downgrades are not supported. Kindly provide your feedback, and we’ll work to improve for future versions.
14	Question: What does the download progress bar mean?
	Answer: It shows the current progress. Once complete, you can choose when to install it.
15	Question: If the download is interrupted, will it continue in future drives?
	Answer: Yes, the OTA update supports download resumption. If the download is interrupted, it will automatically continue during your next drive.
16	Question: How is OTA initiated in the car?
	Answer: The manufacturer pushes the OTA update. If available, a notification appears when the car is started. After turning off the car (before opening doors), you can choose “Update Now” or “Schedule Update.” During the update, the vehicle is unusable. Upon the next start-up, a success message will be shown.
17	Question: What is the OTA Update Process flow?
	Answer: System push → Silent download → User shutdown → Car prompts “Update Now” or “Schedule Update” → User locks the car → System check (2-min delay) → Update starts (screen off, doors locked) → Update progress bar shown → Car unusable during this period → Update completes → Remote unlock, start car → Success message.
OTA UPDATE TROUBLESHOOTING ISSUES
1	Question: What should I do if “Update Delayed” message appears?
	Answer: It means the car didn’t meet the required conditions (e.g., doors not closed). Follow the onscreen tips and try again.
2	Question: What should I do if “Update Completed – Contact Service if Issues Persist” message appears?
	Answer: If anything seems abnormal, kindly visit our service center for inspection.
3	Question: What should I do if “Update Not Completed – Contact Service” message appears?
	Answer: If anything seems abnormal, kindly visit our service center for inspection.

4	Question: What should I do if scheduled update did not execute?
	Answer: This may be due to unmet conditions at the scheduled time. Retry after ensuring all requirements are met.
5	Question: What should I do if there is no success popup notification appear after installation?
	Answer: Restart the vehicle and check manually in Settings → General. If the version is S1.1.6, the update should be successful.
6	Question: What should I do if the OTA stuck while downloading?
	Answer: Your vehicle may be in a poor signal area. Move to a better network zone or connect to WiFi for 30–60 mins. You may also toggle the auto-download switch off and on.
7	Question: What should I do if the OTA won’t install after clicking download?
	Answer: It is likely due to poor signal. Try again in a strong signal area or visit a service center for assistance.
8	Question: Will there be any issue if using a mechanical key to open the door during update cause problems?
	Answer: Yes, using a mechanical key during update may trigger anti-theft features and cause update failure. Avoid operating the vehicle during update.
SALES POLICY
1	Question: What is the new sales policy for the Proton e.MAS 7 new variant? Answer: There will be totally six packages, Welcome benefit RM4,000 Free 7kW home charger, worth RM1,500 Complimentary V2L adaptor, worth RM500 5-year unlimited internet data, worth RM1,800 Trade-in policy, up-to RM5,000 (Applies to all brands & variants） After-sales warranty policy Free new tonneau cover Should customer require more details, we advise our customer to visit our dealers.

2	Question: When will sales for the new Proton e.MAS 7 variant begin?
	Answer: Sales will officially begin immediately after the launch event on 2 July 2025. Interested buyers can visit any authorised Proton e.MAS dealership to make a booking.
3	Question: Is there any special promotion for the new variant?
	Answer: The sales promotion is the same, but we offer limited variances for whiter interior colours. The white interior colour will be only available for premium variance with pink and green colours. And two colours will be limited to 500 units totally. if need more information, please contact our e.MAS dealers.
4	Question: Will there be any launch giveaways?
	Answer: Yes. As part of our launch celebration, both new and existing Proton e.MAS 7 customers will receive a free tonneau cover, courtesy of PRO-NET. PRO-NET will notify new and existing customers on how to redeem the tonneau cover, at a later time. Please stay tuned to our social media channels for updates.
5	Question: How do I make a new booking for the new variant?
	Answer: Bookings are recommended to be made at any authorised Proton e.MAS dealership nationwide.
6	Question: Is the price the same at all dealerships?
	Answer: Yes, the pricing is standardized across all dealerships in Peninsular Malaysia, except for east Malaysia.
7	Question: Are there any financing or trade-in packages available?
	Answer: Yes, a trade-in package is available, offering a rebate of RM5,000 for eligible vehicles.
8	Question: Can I book the vehicle online?
	Answer: More information on online booking options will be made available soon after the launch. For immediate interest, we recommend visiting your nearest Proton e.MAS dealership for the most accurate assistance.
9	Question: What is the new trade policy? Answer: trade-in packages with RM5,000
10	Question: I’ve already booked the car and received the Letter of Undertaking (LOU). Can I change my booking to the new variant?
	Answer: Yes, you can change your booking to new variant. Please contact your sales advisor for further assistance and to complete the necessary procedures.
11	Question: What is the process for trading in my current vehicle?
	Answer: Kindly visit your nearest Proton e.MAS dealership for detailed information and assistance on the trade-in process. Our sales advisors will guide you through the evaluation and offer procedures.
12	Question: I’ve already received the LOU. What are the next steps if I want to switch to the new variant?
	Answer: Please visit your nearest Proton e.MAS dealership for further assistance. Our sales advisors will guide you through the necessary steps to update your booking to the new variant.
13	Question: When will I receive my car after receiving the LOU?
	Answer: Delivery timelines may vary depending on the variant and availability. Kindly contact your sales advisor or visit your nearest Proton dealership for accurate and up-to-date information regarding your vehicle delivery.
14	Question: As a new customer, when will I receive the tonneau cover? Will it be given upon vehicle delivery?
	Answer: The tonneau cover will not be given upon vehicle delivery. It will be delivered separately on the following dates: Peninsular Malaysia – 10 July 2025 East Malaysia – 1 August 2025
15	Question: As an existing customer, how can I claim the complimentary tonneau cover?
	Answer: The complimentary tonneau cover for the existing customers will be delivered as follows: Peninsular Malaysia – 10 August 2025 East Malaysia – 1 September 2025